How we helped Chauffeur Solutions transform their on-demand chauffeur services with a custom Progressive Web App that streamlined booking management and driver coordination.
At HighFlyer, we are excited to unveil our collaboration with Chauffeur Solutions (Pvt) Ltd, a leading provider of on-demand chauffeur (driver) services in Sri Lanka. Our partnership has given birth to OneDriver™, a cutting-edge software solution that not only digitises the entire process of booking a ride but also manages payments and driver allocations efficiently. This transformation is set to redefine the standards of chauffeur services in Sri Lanka.
OneDriver™ simplifies the process of booking a chauffeur-driven ride into a few easy steps. Customers start by calling the hotline to book their ride and confirming their booking with the team. They then receive a swift SMS confirming their booking details. The system sends the driver’s details 30 minutes before the ride starts, followed by an SMS notification when the driver arrives. During the ride, the PWA tracks both the start and end locations of the journey, automatically calculating the fare based on the distance traveled and time taken. This ensures complete transparency and accuracy in billing. Once the ride concludes, the system sends an SMS with the calculated payment information, completing the seamless experience.
It’s worth noting that Chauffeur Solutions does not own any vehicles; instead, they operate a fleet of motorcycles and riders within the Western Province of Sri Lanka. These motorcycles are used by their riders to reach customers and pick them up from the end location after completing the ride, creating an efficient and flexible service model.
The digital transformation of OneDriver™ is being rolled out in carefully planned stages. Stage 1, implemented in 2023, focused on digitally transforming the back office, streamlining operations, and setting the groundwork for future advancements. Stage 2, scheduled for 2024, aims to automate the booking process via a web app, allowing for direct credit card payments and further enhancing the user experience.
We developed OneDriver™ as a Progressive Web App (PWA) to ensure easy updates and minimise costs for our client. This approach eliminates the need for separate app store listings and provides users with the latest features without manual updates. The app leverages device GPS capabilities to accurately track ride locations and calculate journey costs, ensuring fair and transparent pricing for every trip. A key highlight of the OneDriver™ PWA is its user interface, which is designed with colloquial Sinhala and Tamil. This makes the app not only easy but also fun to use for drivers, ensuring a smooth and intuitive experience.
By catering to the local languages and preferences, we’ve created an app that feels familiar and accessible to its primary users. The PWA’s cost-effectiveness, combined with its user-friendly design, makes OneDriver™ an ideal solution for Chauffeur Solutions’ digital transformation journey.
OneDriver™ offers two management systems: a desktop version for office use and a mobile management version for use on the road. This dual approach ensures seamless operations both in the office and in the field. We built this using the Frappe Framework, which gave us the flexibility to build a robust back-end in a shorter period of time. We are thrilled to build innovative products using the Frappe Framework and are proud partners of them.
Chauffeur Solutions is committed to providing top-notch service, which is why they invest in training their drivers to use the OneDriver™ system effectively. This training ensures that every ride is safe, comfortable, and enjoyable, elevating the overall driving experience for both drivers and passengers.
OneDriver™ is set to revolutionise the chauffeur industry in Sri Lanka by providing a seamless, efficient, and convenient service. The combination of digital innovation, user-friendly design, and phased implementation has created a solution that addresses the unique needs of both the business and its customers. To learn more about how OneDriver™ is transforming Chauffeur Solutions, visit their website at OneDriver.
Client:
Chauffeur Solutions (Pvt) Ltd
Industry:
Transportation & Logistics
Key Metrics:
PWA
Solution Type
2023
Stage 1 Completion
2024
Stage 2 Launch
Achievements:
"OneDriver™ has completely transformed how we operate. Our drivers are more efficient, our customers are happier, and our business has grown significantly as a result."
Chauffeur Solutions Management
Chauffeur Solutions (Pvt) Ltd
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